Refund Policy

Returns & Exchanges

Thank you for your purchase. We hope you are happy with your order from Adams & Baker. However, if for any reason you are not completely satisfied, you may return your item within 30 days of receiving it. Please read the information below carefully to ensure your return is processed smoothly.

RETURN PERIOD

We offer a 30-day return period starting from the day your package is delivered. During this time, you may return your item provided it meets the return requirements. Returns received after this period may not be accepted.

RETURN CONDITIONS

• The product must be unused, in its original packaging, and include all original components.

• Hygiene products must be thoroughly cleaned before being returned.

• We do not accept returns of items damaged due to misuse or improper handling.

• Returns are processed within 7 business days after they are received, and you will receive a confirmation once your return has been approved.

• All return shipping costs are the responsibility of the customer.

• We reserve the right to refuse returns that show signs of use, wear, or damage beyond our control.

• Proof of purchase is required to initiate a return.

HOW TO START A RETURN

To request a return, please contact our customer support team at support@adamsandbaker.com and include the following information:

• Order number

• Full name

• Shipping address

• Reason for the return

• Photo of the product (if the item is damaged)

Proof of purchase is also required to initiate a return.

Once we have reviewed your request, we will provide you with the correct return address. Important: Do not send your return to the sender's address, as this is not our return center.

ORDER CANCELLATIONS

Please note that orders cannot be canceled once they have been placed, as they are processed automatically 24 hours a day to ensure fast shipping. If you decide you no longer wish to keep the products, you may return them after receiving your order in accordance with our return policy.

RETURNS FOR SHIPPED ORDERS

Our products are shipped directly from our warehouses in Europe, the United Kingdom, Asia, or the United States, depending on the items ordered and the corresponding manufacturing facility. As a result, shipping times may vary.

If your order has already been shipped, it cannot be canceled. Once you receive your order, you may return it following our standard return procedure.

To help speed up the return process, you must provide proof that your return shipment has been sent. If returned items are lost during transit, we cannot be held responsible.

WHAT ARE MY REFUND OPTIONS?

Refund to the Original Payment Method

If your return is approved, we will issue a refund to the original payment method within 14 days after receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Please note that original shipping costs are non-refundable.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged item, please contact our customer support team immediately at support@adamsandbaker.com and include photos along with a description of the issue. We will review your request and provide the most appropriate solution.

WHICH ITEMS CANNOT BE RETURNED?

The following items are not eligible for return:

• Used, damaged, or unsellable items

• Returns requested after the 30-day return period

• Products damaged due to misuse or improper handling

• Hygiene products that have not been properly cleaned

• Returns sent to unauthorized addresses
  

RETURN SHIPPING COSTS

• All returns must be shipped to our central warehouse in Asia at the customer's expense.

• We are not responsible for customs duties, import taxes, or any additional return fees.

• Please keep your shipping receipt and tracking number.

• We cannot be held responsible for returns sent without valid tracking information.

RETURN PROCESSING TIME

We are committed to processing returns as quickly as possible. Once your package arrives at our warehouse, please allow up to 7 business days for inspection and processing.

You will receive a confirmation email once your refund has been issued. After that, it may take up to 7 additional business days for the refund to appear in your bank account, depending on your payment provider.

CONTACT US

If you have any questions or need assistance with your return, our customer support team is here to help.

Email: support@adamsandbaker.com